This Privacy Policy (“Policy”) describes how Japan Mart and its subsidiaries, parents, and affiliated companies (“we,” “us,” or “our”) collect, use, and share your information when you use our website, JapanMart.com.bd (the “Website”).

By accessing or using the Website, you acknowledge that you have read and understood the practices described in this Policy. This Policy applies to information collected through:

  1. Your use of this Website.

  2. Your interactions with our Customer Service Department.

  3. Your participation in our marketing promotions or sweepstakes.

Please note that this Policy does not apply to the practices of third-party websites that may be linked from our Website. We are not responsible for the content or privacy practices of such sites.

We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on the Website with an updated “last updated” date. Your continued use of the Website after such changes constitutes your acceptance of the new terms.

Satisfaction Guarantee & Returns

We are committed to your complete satisfaction. If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement or a full refund upon the return of the item. We will cover all shipping fees for the replacement shipment.

For more detailed information, please refer to our complete [Cancellation & Return Policy].

Order Cancellations & Refunds

If you cancel an order, we will refund the principal amount paid to your original payment method. Please note that cancellation of an order will void any promotional offers, discounts, or cashback associated with that order.

Contact Us

If you have any questions about this Privacy Policy, please contact our Customer Service Department at [email protected].